As part of the successful consolidation of its customer-facing activities and the opening of a new purpose-designed Service Support Centre (SSC), Blueprint Operations has confirmed that it is taking full responsibility for the spares and advance replacement part returns order process.
Explaining the launch of Blueprint Operations new Service Support Centre (SCC) its’ Managing Director David Purvis stated: “The move follows the significant investment that we’ve made in our new SSC at Droitwich in the West Midlands. It is aligned to our hugely successful Buy Direct initiative which has resulted in us expanding our customer base by over 600 accounts, underpinned by the delivery of a modern and progressive customer-first service.
“By moving the spares and returns process to our SSC we will be able to deliver a truly market-leading level of service and support.”
Expanding on how customer businesses will benefit David Purvis continued: “The improvements encompass a range of experience, knowledge and insight as well as the delivery of optimal efficiency. We have invested in the deployment of dedicated teams with in-depth experience and knowledge across the full range of Blueprint products. The team-based focus will be on meeting the requirements of individual customers resulting in a dramatically improved customer experience. “The streamlined process will offer a single customer touchpoint for technical support and parts, as well as improved reporting that advises customers what’s outstanding for return against advance replacements
“Our aim is to make everything as seamless as possible throughout the transitional period and any enquiries should be sent via: email@example.com”