The Regal brand has a sharp focus on delivering ‘best in class’ customer service as part of its’ commitment to drive machine revenues.

Regal Gaming and Leisure, which operates 9,000 AWP’s and 5,000 pieces of ancillary equipment across both managed and tenanted estates, has strengthened its customer-facing team with the appointment of three new Business Development Managers. Carl Turner and Hayley Macklin-Brown join Regal’s Exeter Service Centre with Sallyanne Mead reporting to Dean Rockall, Manager of the London East Service Centre. The trio boast close to 80-years of industry experience with Carl Turner representing an internal promotion having first joined Regal in 2013.

Clive Barrett, Customer Service and Sales Director at Regal said: “I am really delighted to welcome Carl, Hayley and Sallyanne to our industry leading team. All three bring a compelling combination of experience, expertise and energy and will enable us to grow our reach in the leased and tenanted, free trade and managed business as well as continue to provide the ‘best in class’ customer service that’s at the heart of the Regal business philosophy.”

He added: “The Regal brand is leading the digital revolution in pub gaming and we continue to work in partnership with our customers in order to drive machine revenues and contribute to their bottom-line profitability. Our strategic plan is to harness the power of technology to improve service and efficiency as we continue to increase the proportion of digital machines across the estate in line with the demands of the consumer and retailers alike.”

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