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Compliance & Supply Chain

Compliance & Supply Chain statement for the entire Merkur Group: We, the MERKUR GROUP, understand lawful, ethical and responsible action to be an elementary and indispensable part of our corporate and social responsibility. Trust in the integrity and reliability of the group’s companies forms the most important basis for sustainable economic success. In addition, as a family-run company, we also see ourselves as having a responsibility towards the environment. Under the motto “Identify savings potential, conserve resources, protect the environment”, we are constantly implementing new projects for the sustainable development of our company. Our goal is to always comply with human rights and environmental obligations with due diligence in the monitoring and implementation of the entire supply chain. If you become aware of misconduct or wrongdoing in our company, at one of our suppliers or business partners, please do not hesitate to inform us. With the help of our digital whistleblower system, you can report any illegal, unethical or inappropriate incidents and behaviors you know or suspect via our whistleblower portal “SpeakUp” – for your protection, of course, confidentially and anonymously. For more information and to access the Whistleblower Portal “SpeakUp” – click here.

Corporate Social Responsiblity Policy

BPO is committed to caring for our customers and players providing them with one of the safest and most secure products to gamble. Whilst the responsibility for an individual’s gambling is their own, we have a responsibility to exercise a duty of care. BPO recognises that for a very small minority of players, gambling can become addictive which can lead to a range of problems for both individuals and their families. As a result of this BPO believe that we have a social responsibility to act positively in relation to responsible gambling.

To read Blueprint Operation’s full Corporate Social Responsibility Policy – click here.

Tax Strategy

Group Tax Strategy Statement For Fiscal Year 2024

Merkur Gaming UK Limited and its subsidiaries is publishing this UK tax strategy statement pursuant to the requirements of paragraph 16 (2) of Schedule 19 of the Finance Act 2016. This statement is applicable to the tax strategy in the United Kingdom and it is publicly available to all stakeholders.

To read the full Statement – click here.

Complaints Procedure

Blueprint Operations Ltd (BPO) endeavours to provide a high-quality service to its customers, and members of staff are trained on how to deal with complaints at the initial stage. However, if you believe that things have gone wrong and your complaint was not resolved to your satisfaction, then please inform us as we take such reports seriously. BPO will review your complaint.
 
How to make a complaint
Complaints, which we will deal with confidentially, should be submitted in writing, by letter or e-mail.
Give as much detail as possible including details of independent witnesses and any other relevant information in order to assist the Company in the investigative process.
Complaints should be raised within 6 months of the incident.
Email Address: mstanislawski@bpops.co.uk
Written requests to: Blueprint House, Northern Road, Newark-On-Trent NG24 2EU
 
What happens next?
BPO will acknowledge receipt of your complaint within 3 working days.


BPO will investigate and provide a full explanation of what we have done within 8 weeks of receiving a complaint.

If the investigation can’t be resolved within 8 weeks, we will explain why and give a date by which a full response can be expected.

All complaints, that we deal with will be dealt with confidentially.

Should the complaint not be resolved between us we will provide a ‘deadlock’ or final outcome letter that you may need if “the venue” goes to Alternative Dispute Resolution (ADR).

If you are not satisfied with our response. We will also supply the ADR information:

If you are still not satisfied with our response to the complaint, you may consider contacting the ADR entity this company is registered with requesting that the matter be reviewed, and submitting all previous correspondence relating to your complaint, including the ‘deadlock’ letter referred to above.

The ADR entity will acknowledge receipt of your correspondence without undue delay and, after review, inform you of its findings and recommendation usually within a maximum of 90 days. The review process is thorough and based upon the information that both parties and other independent sources provide.