Frequently Asked Questions
Welcome to Blueprint Operations Frequently Asked Questions Portal.
To place an order for spare parts please email stores@blueprintmachines.co.uk with the following information:
Your account name or number
A brief description of the problem you are experiencing
A delivery address
An order number
Parts required
Serial number of affected machine(s)
* Your machine’s serial number is also located on the front of the bottom door of the machine, on a small grey sticker.
If you do not have an account, please let us know and we can go about setting you one up, but this can take a few days depending on trade references etc.
Please note that the software change will reset all long term meters on the machine & the machine will need to be re-floated once the software change is complete (SEC Meter values will remain unchanged). If a security dongle has been provided with your new hard drive/SSD, you must also swap the old security dongle in the machine with the new one provided. The sticker on the dongle should match with the identifier on the bottom of the sticker on the new hard drive/SSD.
Ensure machine is turned off
Replace the Hard drive ensuring both connections are secure and that the hard drive is fixed in place, DO NOT LEAVE THE HARD DRIVE DANGLING BY THE SATA CABLES.
Power the machine on. (Note: If the machine is fitted with a Gauselmann MPU pc it will restart 3 times as the hard drive ID’s with all the hardware)
All pairing procedures need to carried out whilst the machine is requesting pairing of that specific peripheral, the machine must remain turned on whilst pairing peripherals until completion of the process. When the machine reads 'Deselect trusted mode on all devices and power cycle terminal' ensure the dipswitches used for pairing on the peripherals are deselected, for example, dipswitchs 3, 4 & 5 on the V2 Eagle. Once they are deselected, reboot the machine.
V² Eagle
• Unplug coin mech
• Enable dips 3,4 & 5
• Plug in coin mech
• Check for paired message on screen
• Disable dips 3,4 & 5
SCH5 Hopper
• Unplug hopper (unplug ribbon cable at rear of hopper shelf on Genie)
• Rotate hopper upside down (wait 5 seconds)
• Plug in hopper
• Check for paired message on screen
Innovative NV11
• Unplug note mech
• Slide red latch on the front of the NV11 across in the direction of the arrow and fully open the unit (it’s hinged at the rear)
• Press and hold button on the front of the recycler and plug in the note mech
• After 5 seconds the light on the inside of the unit should be flashing
• Check for paired message on screen
• Close up unit
JCM Vega
For normal DES dips 6, 7 & 8 on bank 2 should be on. All other dips (including recycler) should be off. If your dips are not set correctly you may receive a no note acceptor message, re-set dips and restart machine before continuing
To Pair:
• Enable dip 4
• Check for paired message on screen
• Disable dip 4
- This error indicates a pairing or encryption issue with one of the peripherals. Open both doors on the machine, then look back at the top screen to see further information on what the error is and which peripherals are currently affected.
Top Door Locking Mechanism
Always close the doors with the lock in the OPEN position.
Failure to do this will cause strain on the lock and prevent the door from closing properly.
Ensure when closing the top door of a cabinet that the door locks are in the open position, this means the key remains in the lock with the slide bolt across to the right of its movement. Should the door be closed with the opening slide bolt in any other position, it will cause the protruding lock security to foul on the cabinet and cause damage and misalignment to the security mechanism.
MARS Enable, Function Warning
MARS is a software, accountancy and management tool that is an option provided by us to enable a number of functions on your connected machines.
To take advantage of this function, you must contact Blueprint first.
The option is in the Test menu under machine setup and requires enabling ( Default is always disabled).
PLEASE NOTE, This function should only be enabled after discussion with your Blueprint Account Manager to ensure you are eligible for this function.
Should you enable MARS and save changes with out authorisation from Blueprint to do so, not only is the process irreversible, but your machine will then begin a 30 day count down before it is completely disabled and will require replacement software to become functional once again.
The Quixant 200 is found in the following Cabinets –
• Aurora
• Genie
• Slant top
• Vision Casino
On rare occasions your Blueprint machine may report “Battery Low” or “Battery Empty” status. If this is the case it will be required to change one of the batteries mounted on the underside of the Quixant PC. We ALWAYS recommend changing all 3 batteries at the same time despite what level the others may show at the time of opening the Quixant casing.
Remove Quixant from the Blueprint machine
The batteries on the QXi200 are all located close to each other on the reverse side of the main board. To disassemble the unit, remove all screws on the casing to gain access to the internal boards. Battery Locations are shown on the diagram below. Each battery is separately mounted and plugs in to the board individually. Replace ALL 3 of these at the same time and with the identical type. (CR2032 3V).
The on-board flash and EEPROM memory are non-volatile and do not require a supply of power for it to maintain the integrity of the data stored with in it. The on-board SRAM, however, always requires appropriate battery backup power to maintain its contents when the mains power is not present. Additionally, certain logging functions such as intrusion events must be monitored when the power is off.
The QXi200 has 3 high power Lithium CR2032 3V batteries. These are non-rechargeable; however, they are only utilised when the main system power is off. Whilst power is supplied on the +12v line the batteries will not be used.
Assuming the machine is never switched on, the expected battery life is as follows.
Bat 1 – 5 years This is assuming when new the battery has a capacity of 220mAh.
Bat 2 & 3 = 16 years These will vary depending on the model of SRAM, a typical 16Mb is typically 1.5uA.
The Quixant 200 is found in the following Cabinets –
• Aurora
• Genie
• Slant top
• Vision Casino
On rare occasions your Blueprint machine may report “Battery Low” or “Battery Empty” status. If this is the case it will be required to change one of the batteries mounted on the underside of the Quixant PC. We ALWAYS recommend changing all 3 batteries at the same time despite what level the others may show at the time of opening the Quixant casing.
Remove Quixant from the Blueprint machine
The batteries on the QXi200 are all located close to each other on the reverse side of the main board. To disassemble the unit, remove all screws on the casing to gain access to the internal boards. Battery Locations are shown on the diagram below. Each battery is separately mounted and plugs in to the board individually. Replace ALL 3 of these at the same time and with the identical type. (CR2032 3V).
The on-board flash and EEPROM memory are non-volatile and do not require a supply of power for it to maintain the integrity of the data stored with in it. The on-board SRAM, however, always requires appropriate battery backup power to maintain its contents when the mains power is not present. Additionally, certain logging functions such as intrusion events must be monitored when the power is off.
The QXi200 has 3 high power Lithium CR2032 3V batteries. These are non-rechargeable; however, they are only utilised when the main system power is off. Whilst power is supplied on the +12v line the batteries will not be used.
Assuming the machine is never switched on, the expected battery life is as follows.
Bat 1 – 5 years This is assuming when new the battery has a capacity of 220mAh.
Bat 2 & 3 = 16 years These will vary depending on the model of SRAM, a typical 16Mb is typically 1.5uA.
Locate the hopper within the machine and check for any signs of jams or damage inside and in the coin exit chute. Ensure that the inside of the hopper is full clean throughout to help negate any jams. If the hopper still fails to payout correctly after checking these symptoms, replace the hopper.
• Select the second option, ‘Machine Setup’ and press ‘Next Page’ on the right hand side until you reach the last page.
• Ensure your USB update stick is now plugged into the Quixant PC, and if you have a replacement licence dongle replace this now, then select the option ‘USB Update’.
• The update should then begin to run on the machine, leave the update to finish and DO NOT remove the USB update stick until the machines game menu is visible on screen.
• This should bring up the ‘Windows Task Manager’. In the Task Manager, find the process ‘Launcher’ and end it by highlighting it and pressing the key ‘Delete’ above the arrow keys on your keyboard. Press ‘Yes’ on the subsequent message box.
• Select ‘File’ in the top left hand corner of the Task Manager and then select ‘Create New Task’, then locate the task ‘explorer’ in the drop down box and press enter. If you are having a hard time selecting File with the touchscreen, press the following keys one after another ‘Alt – F – Enter’.
• Once in the explorer page, select ‘My Computer’ on the left hand side, then enter into the ‘Local Disk C’. From there, enter into the ‘website’ folder, then locate and enter the ‘runonce’ folder.
• In the runonce folder, there should be another folder, then an application called ‘runbatch.bat’. Highlight the runbatch.bat, then press your delete key again to send the application to the recycle bin.
• Once the runbatch.bat has been deleted, restart the machine, this should fix the issue of the update looping constantly and the update should have been successful at installing itself on the machine. Be sure to double check version numbers to ensure it has ran.
- Unplug the coin mech
- Enable Dip switch 8 (top)
- Plug in the mech 0 solenoid will click once
- After short period, further 2 clicks will be heard
- Disable Dip switch 8 and reboot