DHL Returns Portal
What ever the reason you may need to return something to us, we have you covered.
To use the portal, please select the correct return location from the options below.
If you are looking to return your item(s) we are here to help, we offer free returns via our Returns Portal or alternatively you can return your item(s) via your own means using a courier of your choice.
Frequently Asked Questions
For all USBs, dongles & SSDs please select blueprint head office – Newark, for all other parts please select blueprint service centre – Droitwich.
Please include a copy of the original delivery note you received with your item(s) and, a completed parts fault form if applicable.
a) Wrap your item carefully with appropriate protection such as bubble wrap/foam. You could use the original packaging/wrap/foam supplied on delivery if it has remained in a good condition.
b) Pack the empty space around your item(s).
c) Ensure the package does not exceed the maximum dimensions of 120cm x 90cm x 60cm and weighs no more than 20kg. If the parcel exceeds this, please contact our Customer Service Department on 01636 677425 and select option 2 or alternatively email csd@bpops.co.uk
d) Enclose a copy of the original delivery note you received with your item(s) and, a completed parts fault form if applicable.
e) Seal your parcel with tape ensuring all openings and corners are secure.
f) If you wish to print your returns label attach this to your parcel, if using the QR code on drop off, we will label the parcel for you.
No, this return service is totally free!
You can print your returns label and attach this to your parcel or simply present the QR code supplied in the email confirming your return at your chosen DHL drop off location.
You can track your return parcel here by entering the tracking number provided on your email confirmation or receipt at drop off.
This is the 10-digit number beginning with an 8 at the top of your delivery note received with the item(s).
This is the 8-digit customer number beginning with a 14 located near the top of the delivery note.
Parts returnable through the DHL portal must fit in a box with maximum dimensions of 120cm x 90cm x 60cm and weigh no more than 20kg*.
*Monitors should be sent by your own means with special instructions due to the size and fragility of part.