Gauselmann Group’s Merkur Casino arcades have been voted Germany’s ‘most popular gaming arcade’ by the respected business magazine Focus-Money. The survey, which was based on 1,376 customer ratings covering 14 arcade providers and conducted by Deutschland Test in collaboration with the Cologne-based analysis and consulting firm ServiceValue, saw the brand achieve a clean sweep of accolades securing the highest rating of ‘very good’ for the best choice of games, the best staff, the highest level of professionalism, the best service as well as the best atmosphere.

Company founder and Chairman of the Management Board, Paul Gauselmann, said: “As market leader in Germany, we naturally claim to be in the top position – it is therefore all the more satisfying when guests also see it like that and have given us an excellent rating.” 

“I would particularly like to thank our employees. Their tireless efforts and enthusiasm every day ensure that guests feel so comfortable when they visit us.”

Sascha Blodau, General Manager, Gauselmann (UK), believes the ability to deliver a consistently excellent service is the hallmark of truly successful brands. He explained: “This is the fifth time in a row that Merkur Casino has led the popular vote in Germany and these are the standards and levels that all of our brands aspire to. Being the best in everything that we do is the mantra we apply to our UK-facing brands and the dedicated and talented people that make them a success.

“This philosophy applies across the board, from creating the best gaming entertainment, to investing in the best staff training and delivering the most comprehensive and considered social responsibility undertakings.”