As part of the successful consolidation of its customer-facing activities and the opening of a new purpose-designed Service Support Centre (SSC), Blueprint Operations has confirmed that it is taking full responsibility for the spares and advance replacement part returns order process.
Blueprint Operations has described the introduction of its Buy Direct initiative as a ‘phenomenal success’. Six months after it was launched to the UK industry in December 2021 the leading creator and supplier of low stake, low prize Cat C and B3 gaming entertainment to the AGC, Pub and Bingo sectors has grown its customer base to in excess of 600 active accounts – a ten-fold increase on the pre-launch figure.
Blueprint Operations has completed a high-profile appearance at EAG having wowed the assembled buyers with a slick well-balanced range underpinned by unbeatable delivery times.
If you are coming down to the EAG International and the Visitor Attractions Expo (1st – 3rd March 2022) at ExCeL London Exhibition Centre, please pop over and see us at Stand 365.
Blueprint Operations has completed its first national customer roadshow taking in ten towns/cities, covering a total of 800 miles and engaging with upwards of 150 customers. The roadshow provided an opportunity for customers to learn more about the benefits of Blueprint’s streamlined buy direct structure and its role in maximising gaming revenues as a result of enhanced customer support and access to the new Blueprint Customer Portal.
Regal Gaming and Leisure, which operates 9,000 AWP’s and 5,000 pieces of ancillary equipment across both managed and tenanted estates, has strengthened its customer-facing team with the appointment of three new Business Development Managers. Carl Turner and Hayley Macklin-Brown join Regal’s Exeter Service Centre with Sallyanne Mead reporting to Dean Rockall, Manager of the London East Service Centre. The trio boast close to 80-years of industry experience with Carl Turner representing an internal promotion having first joined Regal in 2013.
Blueprint Operations has confirmed what it’s describing as a ‘substantial’ order for its sector leading Alphamax cabinet. The order, which has been placed by independent operator, Essex Leisure, underlines the popularity of the cabinet as well as the digital genre which Blueprint’s Head of Corporate Accounts, Nicola Wallbank, believes is transforming the pub gaming experience.
Pieter Remmers, one of the world’s leading safer gambling experts and a member of the MERKUR 360 Advisory Board, traces the development of safer gambling and argues why a long-term strategy will keep gambling sustainable.
Tony Boulton, Director of Public and Political Relations at MERKUR UK, puts his Divisional hat on to discuss the challenge presented by the world shortage of chips and implications for delivering product for the 2022 season, the golden opportunity facing resort economies, the central importance of safer gambling and why the Review of Gambling really is the most important that the industry has faced.
